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Last updated: 24 June 2026
This Shipping & Delivery Policy explains how Syntech Lotus, the trading name of SYNTECH LOTUS LIMITED (RC Number 8432293), delivers your orders. We sell both physical goods, which are shipped to your address, and digital products, which are delivered instantly online.
We deliver across Lagos State and nationwide throughout Nigeria. Delivery to addresses within Lagos is typically faster than delivery to other states.
Orders are processed on business days. Delivery times are estimates and may vary due to location, courier availability, or circumstances beyond our control.
Shipping rates are calculated at checkout based on your delivery location and the size and weight of your order. The exact cost is shown before you complete payment.
Enjoy free shipping on orders over ₦50,000 delivered within Nigeria. The discount is applied automatically at checkout when your order qualifies.
Once your order is dispatched, we will share tracking details where available so you can follow your delivery. You can also view your order status from your account dashboard.
Please make sure your delivery address and phone number are accurate. If a delivery fails because no one is available or the address is incorrect, our courier will attempt to reach you to arrange redelivery. Additional charges may apply for repeated failed delivery attempts.
Digital products such as e-books, movie and series downloads, software licences, and digital music are delivered instantly. As soon as your payment is confirmed, your purchase becomes available — there is no physical shipment and no shipping fee.
You can access and download your digital purchases at any time from your account dashboard. A confirmation email with download or access details is also sent after your order is completed.
To use your digital products, you will need a stable internet connection for downloading and a compatible device or software (for example, a PDF reader for e-books, a media player for movies and music, or a supported operating system for software licences). Please review any stated requirements before purchasing.
Unless otherwise stated on the product page, you retain access to your digital purchases through your account dashboard. We recommend downloading and backing up your files after purchase so you always have a copy.
If your physical order is delayed or arrives damaged, or if you have trouble downloading or accessing a digital product, please contact us and we will help resolve it as quickly as possible: